Terms and Conditions
1. Definitions | scope of application
1.1. ISNP International School for Neuropelveology GmbH (Commercial Register No. CHE-114.839.995, hereinafter “ISNP” or the “company”) offers a variety of distance learning opportunities in the fields of neuropelveology, including an education program designed to provide theoretical knowledge in clinical neuropelveology and technical skills in laparoscopic neurofunctional pelvic surgery according to three levels. The e-learning program is composed of several online modules and a final online examination. In the following practical workshops technical skills are provided by laparoscopic dissection on cadavers.
1.2. These General Terms and Conditions (“GTC”) are an integral part of all relationships and agreements concluded between ISNP and customers/purchasers/participants (including attendees to the education program and users of the company’s website) of ISNP’s products and services (hereinafter “customer” or “user”).
1.3. ISNP fulfils its services exclusively on the basis of these GTC. Dissenting, conflicting or additional declarations of the customer, even if reference is made during the registration process, do not become part of the agreement between customer and ISNP (hereinafter the “parties”), unless their validity is expressly agreed upon in writing by ISNP.
2. Registration and purchase | validity of offers
2.1. Registration to e-learning programs is made by filling out an online form on ISNP’s website (www.isnp-gmbh.com). Each registration shall constitute a separate contract between the parties based upon the terms of the relevant invoice and GTC in force. Upon receipt of both the registration and payment (per PayPal, credit card), the customer will be sent a confirmation of registration as well as a receipt by e-mail. In case of payment by bank transfer, the customer will be sent a preliminary confirmation as well as an invoice per e-mail.
2.2. As the number of possible program participants is generally limited, program spaces are allocated in the order ISNP has established receipt of the customer’s payment in full. ISNP reserves the right to suspend or refuse to confirm the customer’s registration, if, but not exclusively:
- the registration is incomplete or incorrect;
- the customer does not meet special requirements for participation in the education program;
- prior orders by the customer have not yet been paid or the customer’s bank has refused to
2.3. ISNP’s offers are valid as long as they are published and accessible on the company’s website. Notwithstanding section 6 of these GTC, ISNP reserves the right to make technical and other changes to its offers within reason.
3. Payment terms | registration fee
3.1. The registration fee is due immediately and without any deduction upon ordering.
3.2. The registration is binding for the customer upon ordering. ISNP will confirm the receipt of the customer's order immediately. A program space is guaranteed upon receipt of the full registration fee on the bank account of ISNP.
4. Prices, VAT | partial payment | default in payment
4.1. The current valid prices for all products and services of the company are accessible at any time at www.isnp-gmbh.com. The prices mentioned on the company’s website are subject to change without prior notice. The final prices are those mentioned in the invoice sent to the customer. proceed prior orders.
4.2. Unless explicitly stated otherwise, all prices listed by ISNP are excluding VAT. Upon invoicing, the statutory VAT, if any, will be added to these prices.
4.3. ISNP reserves the right, at its own discretion, to implement milestone billing plans for agreements entailing partial performance.
4.4. In case of default in payment, the customer is obliged to pay default interest. If the customer qualifies as a consumer/end-user, the amount of interest charged will be 5 percentage points above the base rate. If the customer is a business entity, the interest charged will be 8 percentage points above the base rate. In addition, ISNP reserves the right to claim damages and to charge late fees in the amount of EUR 50.00 for every payment reminder. The parties explicitly agree that ISNP is entitled to claim effective fee collection costs exceeding this amount.
4.5. ISNP is entitled, in case of payment default, to block the customer’s access to the education program and to all other services offered by the company.
5. Contract duration | cancellation | termination for good cause | substitute participants
5.1. Where not otherwise explicitly agreed, agreements involving continuing education services shall be in place up until the successful termination of the education program.
5.2. Cancellation of registration by the customer is only valid in written form. Every cancellation is subject to an administrative fee of EUR 50.00. Up to 30 days prior to the beginning of a course/program, ISNP will refund the registration fee minus the administrative fee, up to 10 days prior to the beginning of a course/program, ISNP will refund 60% of the registration fee; for cancellations less than 10 days prior to the beginning of a course/program, no refunds will be made.
5.3. ISNP is entitled to terminate immediately and unilaterally the contractual relationship with the customer for good cause without notice. Good causes for immediate, unilateral contract termination by ISNP include, but are not limited to, the customer’s repeated failure to pay, any violation or severe infringement of the company’s intellectual property and copyrights according to section 7 of these GTC, as well as any severe breach of trust in relation to the company.
5.4. If the customer intends to devolve his contractual rights, including participation in an education program, to another person, the customer shall require the company’s consent in writing by letter, fax or e-mail. In case ISNP consents to a substitute participant, who has been proposed by the customer, the substitute participant may profit from services already paid for by the customer.
6. Program chances | availability of services
6.1. ISNP reserves the right to change services at its discretion, which includes ISNP’s right to change ongoing programs. In case of substantive program changes, notably cancellation of programs or live events, the customer shall not be entitled to reimbursement of the registration fee, whereas ISNP shall be obliged to provide customers at a later date with the service of the quality and standard as agreed upon by the parties.
6.2. Notwithstanding paragraph 6.1, ISNP reserves the right to withdraw or amend any service without prior notice. The parties agree, that ISNP shall hold no responsibility for any loss or prejudice resulting from the unavailability of a service.
6.3. Cancellation or postponement of a live event on the part of ISNP for good cause – including, but not limited to the sudden illness of a lecturer or any contingency beyond reasonable control – does not give rise to claims for damages or the right to reimbursement of the registration fee.
7. Intellectual property | copyright | trademarks
7.1. All content of ISNP’s website (including but not limited to design, text, software, drawings, configurations, graphics, other files), as well as all program material, products or other services offered by ISNP (including, but not limited to publications, multimedia e-learning material, research findings, expert opinions, data storage mediums) are and remain the sole intellectual property of ISNP or the lecturer, mandated by ISNP, respectively.
7.2. The content according to paragraph 7.1 may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without ISNP’s prior written permission. The customer may download and display content for use as education program participant, provided that such use is not competitive with or derogatory to ISNP and/or the International Society of Neuropelveology.
7.3. Duplication (even for private purposes) or publication of any material disclosed to the customer or of any data the customer has gained access to, is only permissible upon express, written authorisation by ISNP.
7.4. Trademarks on ISNP’s website are either trademarks or registered trademarks of the company or its licensors and may not be copied, imitated or used, in whole or in part, without the prior written permission of ISNP. Other trademarks, registered trademarks, product names, and company names or logos displayed on the website are the property of their respective owners.
7.5. In the case of a violation of these stipulations, ISNP shall be entitled to claim from the customer a penalty in the amount of the fee the parties agreed upon for each individual event of violation. ISNP expressly reserves the right to claim further damages.
8. Links and third party content
ISNP’s website and online services may contain material, data or information provided, posted or offered by third parties, including but not limited to postings in online community discussions, information by education program attendees or links to or from other websites. The aforementioned material, data and links are provided by ISNP as a convenience and do not constitute an endorsement, sponsorship or recommendation by ISNP of – or responsibility for – the linked websites or any content, services or products available through such sites. The customer acknowledges that ISNP is not responsible for any contents linked or referred to from its website and online services and the customer agrees that neither ISNP nor its affiliates shall have any liability whatsoever to the customer for any such third party material, data, products or information.
9. Disclaimer | allocation of risks
9.1. ISNP’s website, online services, products and all content available through it are provided on an “as is” and “as available” basis. ISNP reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. The customer explicitly agrees that use of ISNP’s website, online services, products and/or its content is at the customer’s sole risk.
9.2. To the fullest extent permissible pursuant to applicable law, ISNP and its affiliates disclaim all warranties of any kind, whether express nor implied, including without limitation any warranty of merchantability, fitness for a particular purpose or non-infringement.
9.3. The customer agrees that use of ISNP’s website, online services and products, including all content, data or software distributed by, downloaded or accessed from or through the website or online services, is at the customer’s sole risk. The customer understands and agrees that he will be solely responsible for any damage to his business, organisation, computer system or loss of data that results from the download of such content, data and/or software.
10. Limitation of liability
10.1. ISNP or any speaker, presenter or author will hold no responsibility for any medical advice or information given to anyone by any medical practitioner using the services and products offered by the company.
10.2. Under no circumstances, including, without limitation, negligence, shall ISNP or its affiliates, officers, directors, employees, agents or suppliers be liable for any direct, indirect, incidental, special or consequential damages arising from or in connection with the use of or the inability to use the products and services offered by ISNP or any content contained in ISNP’s websites and online services, or resulting from unauthorized access to or alteration of the customer’s transmissions or data, or other information that is sent or received or not sent or received, including but not limited to, damages for loss of profits, data use or other intangibles, even if ISNP has been advised of the possibility of such damages.
11. Data protection | privacy policy
11.1. The disclosure of all personal and business data on part of the user of the website or services of ISNP occurs on an expressly voluntary basis. Third party use of contact details displayed on ISNP’s website and services such as postal address, telephone and fax numbers as well as e-mail addresses for the purpose of transmitting information not expressly requested by ISNP, is prohibited. ISNP reserves the right to take legal action against senders of so-called spam mails in case of violation of this prohibition.
11.2. The customer acknowledges and agrees that ISNP may use the data collected in the course of the relationship between the parties for the purposes identified in ISNP’s privacy policy, which is incorporated by reference as if fully set forth in these GTC.
12. Changes
ISNP reserves the right to amend or replace these General Terms and Conditions (GTC) at any time. In case of substantial changes to the GTC, ISNP shall notify the customer by prominent notice on the company’s website.
13. General applicable law | Jurisdiction | severability clause
13.1. These GTC and all legal relationships between the parties shall be governed by and construed in accordance with the laws of Switzerland without giving effect to its conflict of laws provisions.
13.2. The parties agree on the exclusive jurisdiction of the competent Court of Zug, Switzerland, for all disputes arising from the entire legal relationship between the parties, including but not limited to these GTC, or its breach, dissolution or nullity.
13.3. Should any provision in these GTC or special terms agreed upon by the parties be or become invalid or unenforceable for any reason, that provision shall be deemed severable from the terms and shall not affect the validity or enforceability of the remaining provisions. Invalid or void provisions are to be interpreted such that commercial and legal purposes are met. Furthermore, the parties agree to replace invalid provisions with valid provisions which attain or come as close as possible to the intended legal and commercial purpose.
13.4. The customer agrees that any claim arising out of or related to the terms or the customer’s use of ISNP’s services and products must be filed within one year after it arose or be permanently barred.
14. Contact
For all enquiries please contact info@isnp-gmbh.com.
Cham, Switzerland, February 2016
(last edited on 3/8/2016)
